Returns and Refunds Policy

At Jackson Exposure, we want you to be satisfied with your purchase of photography accessories, cameras, and lenses. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only for items that are defective, damaged, or incorrect at the time of delivery. To be eligible for a return, the product must be unused, in its original packaging, and reported to us within 7 days of delivery.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to you via a suitable method, as agreed with our customer support team. Refund processing times may vary depending on your location.

Non-Returnable Items

Certain items cannot be returned due to hygiene or safety reasons, such as opened lens cleaning kits or other consumables.

Exchanges

We may replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.

Cash on Delivery Orders

Since all payments are made using cash on delivery, refunds will be arranged through direct communication with our support team.

How to Request a Return or Refund

To request a return or refund, please contact us at [email protected] with your order number, a description of the issue, and photos if applicable.